SERVICE & PARTS MANAGER - Dickinson, ND\n\nWe are currently seeking a dynamic and experienced Service & Parts Manager to lead our service department. The ideal candidate will possess strong leadership skills, a deep understanding of power-sport products, and a track record of delivering outstanding service. The Service & Parts Manager will play a key role in ensuring the smooth operation of our service department and maintaining our reputation for excellence.\n\nKey Responsibilities:\n\n· Lead and manage the service and parts department, including technicians, service advisors, and support staff.\n\n· Oversee the scheduling of service appointments and ensure timely completion of all repairs and maintenance tasks.\n\n· Maintain high standards of quality and workmanship, adhering to manufacturer guidelines and industry best practices.\n\n· Monitor key performance metrics such as productivity, service turnaround time, and customer satisfaction, and implement strategies to drive continuous improvement.\n\n· Ensure timely and accurate processing of parts orders, returns, transfers, and warranties.\n\n· Ensure compliance with all safety regulations and protocols to maintain a safe working environment.\n\n· Foster a positive work environment that promotes teamwork, professionalism, and accountability.\n\n· Develop and maintain strong relationships with customers, addressing their needs and concerns in a timely and professional manner.\n\n· Collaborate with other departments, such as sales and rentals, to optimize overall dealership performance and customer experience.\n\n· Manage inventory levels and procurement of parts and supplies to support service operations.\n\n· Monitor inventory levels to maintain appropriate stock while minimizing obsolescence. \n\n· Conduct regular inventory counts and annual physical inventories. \n\n· Analyze usage trends and seasonal demand to optimize stocking levels. \n\n· Manage parts receiving, storage, organization, and distribution.\n\n· Stay updated on industry trends, new technologies, trainings and manufacturer updates to continuously improve service operations.\n\n· Provide regular reports and updates to senior management on departmental performance, goals, and initiatives.\n\nQualifications:\n\n· Strong leadership and management skills, with a proven ability to lead and inspire a team.\n\n· Excellent communication and interpersonal skills, with a customer-centric approach.\n\n· Technical knowledge of heavy machinery including skid-steers, loaders, tractors, excavators.\n\n· Ability to prioritize tasks, manages multiple priorities, and thrives in a fast-paced environment.