POSITION SUMMARY\nThe Client Services Coordinator builds trusted relationships with protected persons under guardianship and works alongside care teams to ensure their needs are met with compassion, consistency, and sound judgment.\nThis role suits a compassionate, dependable, service-minded person who values advocacy and helps vulnerable adults maintain as much dignity, independence, and self-reliance as possible.\nThe successful candidate balances multiple responsibilities, communicates clearly, and pays close attention to detail while staying focused on the well-being of those they serve. They are committed to ongoing learning, including the legal boundaries of guardianship.\n______________________________________________________________________\n\n\n\n\n\nMAJOR RESPONSIBILITIES/ACTIVITIES\n \nClient Services Coordinator – Essential Functions\n• Build trusting, respectful relationships with protected persons so they feel seen, supported, and encouraged to live with dignity and independence.\n• Maintain regular monthly contact with assigned clients in their living settings, including phone contact and travel as needed.\n• Learn each person’s needs, preferences, and goals through consistent visits, conversation, observation, and collaboration with their care team.\n• Monitor past and upcoming medical appointments and support informed healthcare decisions in coordination with the team and within the boundaries of guardianship.\n• Identify and coordinate services, and follow through, to meet basic needs affecting health and daily quality of life.\n• Advocate for services, supports, and resources that improve each protected person’s safety, well-being, stability, and independence.\n• Use supported decision-making and a person-centered approach, advocating for each client’s preferences, values, and goals.\n• Carefully assess each client’s needs and make thoughtful, ethical decisions on their behalf, including medical and end-of-life decisions, within the boundaries of guardianship.\n• Communicate clearly and compassionately with protected persons, providers, team members, and others involved in their care.\n• Document all interactions, updates, and time for each protected person accurately and promptly.\n• Attend court hearings as needed and confidently present evidence and information to the court on behalf of protected persons.\n• Track mileage and approved expenditures, including receipts, in accordance with agency expectations.\n• Work collaboratively with the finance team and the Intake Case Data Specialist to keep expenditures, client records, and case data accurate and current.\n• Stay informed about community resources, benefits, and supportive services that meet the changing needs of vulnerable adults.\n______________________________________________________________________\n\n\n\nWho we’re hoping to welcome to our team\nWe are looking for someone drawn to meaningful, relationship-centered work who wants to make a real difference in the lives of vulnerable adults. You will join a mission-driven team that values compassion, professionalism, focused on helping each person live with as much dignity, stability, and independence as possible.\nThe ideal candidate will bring:\n• Experience supporting older adults or other vulnerable populations.\n• A bachelor’s degree in social work, psychology, or a related field (such as nursing, social services, or case management). A North Dakota LBSW is preferred but not required unless applicable.\n• Willingness to obtain National Guardian Certification after one year of employment.\n• Knowledge of community resources, with strong communication, organizational, and basic computer skills.\n• Comfort working with medical professionals and the ability to interpret medical terminology.\n• A valid driver’s license and reliable transportation.\n• Ability to successfully complete a criminal background and credit check.\n___________________________________________________________________\nYou will feel especially at home in this role if you are:\n• Sensitive and responsive to the needs of people with disabilities, mental illness, or cognitive impairment.\n• Comfortable working independently while staying connected and collaborative with a team.\n• Motivated, dependable, and able to manage time and responsibilities effectively.\n• Open to learning, professional growth, and change, and receptive to feedback and new ideas.\n• A collaborative teammate who values clear, compassionate communication and strong working relationships.\n• Comfortable using everyday technology and office tools, including Google Drive, Microsoft Office, Zoom, and Teams, and willing to learn new tools.\n• Willing to travel within western North Dakota for day trips as needed.\n• Interested in growing as a professional guardian while contributing to the mission of GaPS.\n___________________________________________________________________\nWhat we value in every GaPS team member\n• Welcome and serve protected persons with professionalism, respect, and compassion.\n• Stay curious and informed about guardianship practice, emerging trends, and changes in the field.\n• Participate actively in all-staff and departmental meetings.\n• Share successes, insights, and meaningful moments with the team.\n• Work effectively and positively in a flexible environment.\n• Build and strengthen relationships with service providers, attorneys, and other community partners.\n• Support the team by taking on other duties as needed.\n___________________________________________________________________\nPhysical Requirements:\n• Ability to operate and maintain basic office equipment.\n• Ability to access clients’ homes, nursing homes, group homes and hospitals.\n• Ability to talk and hear.\n• Ability to stand, walk, drive, use hands and arms.\n• Ability to lift equipment and supplies weighing up to 25 pounds.\n___________________________________________________________________\n\nWho will thrive in this role\n• Someone who genuinely enjoys building relationships and working with people.\n• A thoughtful problem-solver who approaches challenges with patience and good judgment while maintaining professional boundaries.\n• Someone who enjoys helping others understand options, services, and next steps.\n• A dependable teammate who contributes positively to the culture and mission of GaPS.\n• A creative thinker who brings initiative, flexibility, and fresh ideas.