This position will be working directly with our Accounting and Business Team. This position has a high level of customer interaction & confidentiality. This person will work closely with every team member in our office, as well as providing support to our Managers. Qualifications include: A Self – Starter, Strong Communication Skills, Customer Service Etiquette, Accuracy to Detail and Numbers, Extremely Organized and Proficiency in Microsoft Office (Outlook, Excel, Word). Construction and Mechanical Services background are a plus, but are not required. We are a fast-paced environment so multi tasking is a must!\n\nEssential Functions:\n\n* Assists personnel in several aspects of our business including our Service Dept, to * Accounts Payable & Accounts Receivable Dept, and to be an Administrative Support to our Plbg and HVAC Mgrs.\n* Responsible/Assist in all phone & email communications with customers, contractors, suppliers, etc….\n* Responsible/Assist for keeping accurate spreadsheets in excel. Must be excel proficient and be strong in data entry.\n* Prepare necessary reports/enter data into such reports as a “Work In Progress”, in order to appraise each Project in terms of profitability, performance against budget, and other related matters.\n* Prepares service billing work orders and purchase orders and posting payments to correct accounts.\n* Proactively work with Project Managers to do job set ups and review their billings.\n* Partner with Project Managers and the rest of the team when needed, in order to recommend alternate accounting procedures that could improve efficacy and efficiency, including new technology solutions.\n* Follows up with customers on outstanding issues and resolve payment discrepancies.\n* Follow up with Customers on requests and procedures.\n* Assist in Dispatching of Service Calls when Dispatcher is off or on lunch break.\n* Take the lead on job cost analysis.\n* Inventory/Parts Control.\n* Warranty submissions.\n* Assists with mass communications to Customers.\n* Assists with software release process.\n* Gather, maintains and audits information in the database.\n* Utilizes all support tools as directed.\n* Conveys customer feedback to Mgmt staff as appropriate.\n* May be called upon to assist in other support areas.\n* Assist in reviewing system and training documentation.\n* Other duties as assigned.\n\nQualifications include:\n\n* A Self – Starter, Strong Communication Skills, Customer Service Etiquette, Accuracy to Detail and Numbers, Extremely Organized and Proficiency in Microsoft Office (Outlook, Excel, Word, Powerpoint).\n\nConstruction and Mechanical Services background are a plus, but are not required.