Job Description: \n\n* Answer phone calls, emails, and customer inquiries regarding services, pricing, and scheduling.\n* Maintain positive relationships with clients by providing clear and prompt communication.\n* Manage and respond to customer complaints or concerns in a timely and professional manner.\n* Schedule appointments for plumbers, ensuring efficient routes and job allocations.\n* Track the progress of ongoing jobs and adjust schedules as needed.\n* Manage office supplies and ensure the office runs efficiently.\n* Maintain accurate records of customer information, service history, and invoicing.\n* Assist with bookkeeping tasks, including managing invoices, receipts, and payments.\n* Create and send out customer invoices and ensure timely payment collection.\n* Monitor accounts receivable and follow up on overdue payments.\n* Support field staff with daily schedules and job information.\n* Help with employee records and other HR-related tasks (e.g., timekeeping, payroll coordination).\n* Maintain accurate filing systems for all customer interactions, invoices, and job documentation.\n\nJob Qualifications:\n\n* Strong organizational skills and attention to detail.\n* Excellent verbal and written communication skills.\n* Proficiency in Microsoft Office Suite and office management software.\n* Knowledge of payroll processing