Posted: 02-28-2024


Job Description: \n\n* Respond promptly and appropriately to customer's needs.\n* Answer questions and resolve issues.\n* Know the product and procedures related to HVAC, plumbing, and water heaters.\n* Exercise discretion and judgment where needed.\n* Perform other duties as assigned.\n* Follow company policies and procedures.\n* Use company software (Service Titan) to book and schedule customer calls.\n* Answer customer phone calls in a timely manner.\n* Provide technical support to customers.\n* Dispatch technicians to jobs.\n\n\nJob Requirements: \n\n* Customer service experience 2+ year preferred but not required\n* Enjoy a positive work environment\n* Exceptional and positive communication skills\n* Customer Service experience.\n* Good computer skills\n* Good listening skills\n* Ability to multitask\n* Comfortable working under pressure