Posted: 12-30-2022


Job Description: \n\nLead the Ag, Truck, and Power Gen Service Dept.\nManage service-related customer concerns such as job scheduling, job progress, warranty issues, etc. \nMaintain industry leading levels of customer satisfaction.\nSchedule work through the shop, making the best use of the available space and providing superior service to our customers.\nDevelop business plans and goals to include staffing needs, tools and equipment, and service promotion strategies.\nMonitor Key Performance Indicators and other available reports and adjust business plan and procedures/processes as appropriate.\nDocument, submit, and resolve Goodwill claims with manufacturers. \nDetermine needs relating to special tooling, equipment, vehicles, and work hours, etc. \nMaintain a safe, clean, neat, and orderly work environment.\nPrepare customer repair estimates and/or quotes in a timely and accurate manner and provides follow-up.\nResolve customer disputes to ensure fair value for the customer and company.\nReview work orders for accuracy and close them in a timely manner.\nProvide documentation as required for personnel issues, accidents, safety matters, customer disputes, etc.\nPerform other duties as assigned.\n\nSUPERVISORY DUTIES\n\nManage Ag/Truck Service Technicians. \nSupervise service Associates including employee relations issues, performance reviews, training needs, interviewing, hiring, discipline, and termination.\nOrganize, communicate, and delegate responsibilities and priorities to subordinates to ensure the successful operation of the department.\nProvide regular and timely feedback that recognizes employee performance, motivating employees and promoting self-development.\nCommunicate with and coach employees on assignments, providing technical expertise as needed. \nSelect, train, and develop employees consistent with department/division goals, providing coaching on career development. \n \n\nJob Qualifications:\n\nMechanical experience in trucks and the Ag product lines we represent preferred\nTwo-year degree or equivalent experience and training preferred\nPrior supervisory experience or Service Management Training preferred\nExcellent customer service skills \nGood oral and written communication skills\nComputer knowledge\nMust have good leadership, detail, and organizational skills.\nAbility and willingness to work flexible hours\nMust possess a clean driving record